Shipping policy

At Janzo, we know you're excited to receive your order, so we work hard to get it to you as quickly as possible.

Processing Times

Orders are typically processed within 1–2 business days after payment has been received.

During busy periods or promotional events, processing times may be slightly longer.

We currently offer free standard shipping Australia-wide on all orders.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow its journey.

Most Australian deliveries arrive within 5–10 business days after dispatch, depending on your location.

Delivery times are estimates only and may vary due to factors outside our control, including courier delays and peak shipping periods.

Once your order has been shipped, you'll receive an email containing your tracking information.

If you haven't received your tracking details within a few business days of placing your order, please contact us and we'll be happy to help.

If you have any questions about your order or shipping, please contact us via our Contact page and we'll get back to you as soon as possible.